The Rentables Questions and Answers

Enter the location (address, city, state, zip code) in the search field and press "Go".

Listed results are organized by geo-location. Top results are the ones closest to the address/location that you enter into the search box.

Once your results are shown, you can drag the map around, and listings will reflect properties available in the visible area. You can zoom in or zoom out to change the size of the area covered. Each property is marked by an indicator which you can click on to see additional details. When you place your cursor over the mark, you will see a brief listing description at the top of the map. Some of the buildings have more than one unit, in which case, all the available units will be displayed.

You will see a number of filters to the left of the map. Each filter contains the number of units that currently match that criteria. Note that the filters are only relevant to the units that are visible on the map. If you move the map around, the number of units and available filters will automatically adjust to the new viewing area.

Click on a filter to narrow the results (both in the list and on the map) to only those properties that fit the criteria. You can use several filters at once, which allows you to be more specific in your search. Only units that fit all the filters will be left on the map. If there are no units that fit a particular filter, that filter will not be displayed on the left.

Applied filters are listed under "Your search criteria" below the map. Here you can cancel any filter individually by clicking the [x] beside the filter, or reset them all by clicking clear all filters to bring you back to your original results.

Although it looks complex, the price range slider is very easy to use. Drag the two endpoints at the bottom to change your selected price range. The height of the vertical bars represents the number of units at each price range. Once you've selected a certain price range, it will appear as a search filter in the Search Criteria. Clear the price filter and start over by canceling the in "your search criteria" under the map, or on the price slider to the side of the listings.

With TheRentables, you can connect to your peers on social networks such as Facebook, MySpace, and Bebo. You can share rental units that you like with your friends, and get their opinions. Alternatively, you can search TheRentables for Shared Accomodations to move into an empty room with an existing group.

To the right of the map or at the bottom of the page you will find links to Post a Listing Form. Simply enter all of the required information and click "Post Ad".

TheRentables requires a real email address to give users control over their post. After clicking "Post Ad", you will receive an email with a confirmation link. To complete step 2, follow this link to a management panel for your post where you can upload pictures, edit information, and activate or remove your listing.

You can add photos in the management panel. You will be able to upload photos after you have received your confirmation email and followed the link provided in this email.

With a free listing, you may post up to 4 photos.

Most likely, you did not activate your listing, which can be done by following the link in your confirmation email. If you have activated your listing and you're still experiencing a problem, please email us with specific details (including the listing ID), and we will try to resolve the issue.

A free individual listing is displayed for 7 days.

You will receive an email from TheRentables warning you that the listing is about to expire. The expiration email will give you a link that you can follow to reactivate your listing. After 7 days, your listing will no longer appear in search results, however, all of your information is still in the system. If you haven't reactivated the listing within 14 days, it will be removed from our system permanently.

Yes. You have 14 days to reactivate your listing before this happens.

Featuring your listing is designed to provide your listing with more exposure. Elements of Featured listings which make them stand out from the crowd include:

• Full size thumbnail with "Featured" banner in result
• Featured banner at the top of your thumbnail in the property listings
• A full size thumbnail in the property listings
• More distinctive large red map marker
• Thumbnail preview image on the map

These eye-catching features translate to more views from potential tenants, resulting in faster occupancy.

Featured listings are priced at $10 for a 7 day period. You can feature your listing by selecting this option after filling out a simple form which can be accessed using the "Create a Free Listing" button at the top of the main page, or by clicking the Post Ad link at the bottom.

The Rentables only accepts payment by VISA or MasterCard.

Yes. The Rentables uses Secure Socket Layer protection, which encrypts any information entered into the form and keeps your sensitive information safe. The Rentables uses an established payment gateway provider which processes the information quickly and securely.

No. You can use the confirmation link in your email to modify your listing at any time. Using this link you can make changes to the listing, or feature your ad.

Yes. Featured listing time can be purchased in 7 day (1 week) increments. You can also extend your Featured listing once it expires.

When you find a unit you like, you can add it to your Favorites. This allows you to keep track of selected properties and compare them side-by-side. You can also email your Favorites list to yourself or your friends, which allows you to come back to these units later. Once you leave the site, your Favorites list will be cleared, so if you want to hang onto your top picks, email the list to yourself.

The Rentables offers you a unique comparison feature that lets you look at multiple units side by side. When you find an apartment that you like, add it to your favorites list. Once there are two or more units in that list, you can click on "Compare units" button. This will bring you to a table which will compare the units side by side by all the available information, such as rent per month, features & amenities and etc. You can also print this table for reference in the future.

StreetView is a feature provided by Google. It allows you to get a firsthand interactive look at available neighborhoods. When in StreetView, use the arrows to move around, and drag the image to adjust the viewing angle. As you move in StreetView, you'll see a small red square move on the map to the right, showing your location. For more information on this service, please visit http://maps.google.com/support/bin/answer.py?hl=en&answer=68476

Google StreetView will be shown only in the areas that are available from Google. StreetView availability is not dependant on TheRentables and if Google doesn't offer StreetView in your selected area, it won't appear on TheRentables. In the case that StreetView is unavailable, you'll simply see the Google map displaying the neighborhood.

In each unit page, there is a set of buttons that allow you to share the unit on your social networks. For example, click on "Share this on Facebook" and next time you log in, the apartment will appear in your profile for your friends to see and provide feedback. You can also share apartments with your friends via facebook messages, which will also be available after you've clicked the share button on TheRentables and logged into your Facebook account.

We are dedicated to displaying only quality listings with accurate availability status. The Rentables has a flagging system which you can use to report abusive, misleading, or unavailable listings. Once you flag a unit, we review the listing and contact the landlord and try to resolve misunderstandings where necessary. Flagging by multiple users will result in a listing's removal from the site.

Contact us at support@therentables.com with the details of your question. We'll do our best to reply to you quickly and with the best answer we can.